Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

                                                                         

Search:  
Choose font size: A A A

 

Complaints


We do our utmost to provide the best possible service for our Patients however, sometimes things do go wrong.

We fully comply with the NHS Complaints procedures including "Listening, Responding and Learning", keeping you fully informed and supporting you in how to complain or have your complaint reviewed by the Parlimentary & Healthcare Ombudsman.

 

We have a documented process for handling complaints - please click here to see this. Whilst we hope this won't be necessary we will respond to complaints however made;

  • Verbally, face to face or, on the telephone
  • In writing - please address your complaint to the "Complaints Manager", Fraser Cherry, Practice Manager. 
  • Via email 
 
If you have a disability or language difficulty, please let us know so we can help you - additional support is avaialable via the Independent Complaints & Advocacy Service - click here for a leaflet

 

Our "Responsible Person" is  Dr Greg Carter, Partner. Unless we know about problems, we can't put them right - so, please tell us!


 


GP Website from Wiggly-Amps Ltd. | Total visitors:378391 | Disclaimer