Unfortunately, we have no direct influence over pharmacy operations as they are an independent business under contract to the NHS.
If you are unhappy with their service please do not take out your frustration or anger with our staff, instead contact: firstname.lastname@example.org 0333 010 2222 (Monday – Friday 09:00 – 12:00, 13:00 – 17:00)
If you would also like to make a complaint to NHS England you can contact: email@example.com 0300 311 22 33.
The best that we can do to help you is to change your nominated pharmacy to another outlet (but bear in mind these are likely to be under increased pressure as a result) or issue you with a prescription “Token” that you can visit another pharmacy of your choice with.
Please rest assured that we have raised the issues to the highest level that we are able, in an effort to resolve the difficulties.