Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management.
It is therefore of paramount importance to ensure that information is efficiently managed, and that appropriate policies, procedures and management accountability provide a robust governance framework for information management.
The Practice recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The Practice fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. The Practice also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.
The Practice believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.
There are 4 key interlinked strands to the information governance policy:
- Legal compliance
- Information security
- Quality assurance
- Non-confidential information on the Practice and its services should be available to the public through a variety of media, in line with the Practice’s code of openness
- The Practice will establish and maintain policies to ensure compliance with the Freedom of Information Act
- Patients should have ready access to information relating to their own health care, their options for treatment and their rights as patients
- The Practice will have clear procedures and arrangements for liaison with the press and broadcasting media
- The Practice will have clear procedures and arrangements for handling queries from patients and the public
- The Practice regards all identifiable personal information relating to patients as confidential
- The Practice regards all identifiable personal information relating to staff as confidential except where national policy on accountability and openness requires otherwise
- The Practice will establish and maintain policies to ensure compliance with the Data Protection Act, Human Rights Act and the common law confidentiality
- The Practice will establish and maintain policies for the controlled and appropriate sharing of patient information with other agencies, taking account of relevant legislation (e.g. Health and Social Care Act, Crime and Disorder Act, Protection of Children Act)
- The Practice will establish and maintain policies for the effective and secure management of its information assets and resources
- The Practice will undertake or commission annual assessments and audits of its information and IT security arrangements
- The Practice will promote effective confidentiality and security practice to its staff through policies, procedures and training
- The Practice will establish and maintain incident reporting procedures and will monitor and investigate all reported instances of actual or potential breaches of confidentiality and security
Information Quality Assurance
- The Practice will establish and maintain policies and procedures for information quality assurance and the effective management of records
- The Practice will undertake or commission annual assessments and audits of its information quality and records management arrangements
- Managers are expected to take ownership of, and seek to improve, the quality of information within their services
- Wherever possible, information quality should be assured at the point of collection
- Data standards will be set through clear and consistent definition of data items, in accordance with national standards.
- The Practice will promote information quality and effective records management through policies, procedures/user manuals and training
Responsible Person: Joanne Clere Practice Business Manager
Deputy: Dr Madhu Valluri Partner