The Practice aims to comply fully with the provisions of the General Data Protection Regulations (GDPR) under the Data Protection Act 2018.

Below are Data Privacy Notices which give information about about the data we collect about registered patients and how we use it,  access to your information and your rights.

• Marple Medical Practice Data Privacy Notice
• Easy Read Privacy Policy
• Children Privacy Policy

Policies in respect of specific Circumstances:

• Privacy Notice: Care Quality Commission
• Privacy Notice: Emergencies
• Privacy Notice: Direct Care including referrals
• Privacy Notice: NHS Digital
• Privacy Notice: Public Health
• Privacy Notice: Risk Stratification
• Privacy Notice: Safeguarding
• Privacy Notice: Telephone Recording

Specific Policies  / Forms relating to Data Subject Access Requests :

• Subject Access Request Policy
• Data Subject Access Request Form
• Data Subject Data Rectification Request Form

We do our utmost to provide the best possible service for our Patients however, sometimes things do go wrong.

We fully comply with the NHS Complaints procedures including “Listening, Responding and Learning”, keeping you fully informed and supporting you in how to complain or have your complaint reviewed by the Parliamentary & Healthcare Ombudsman.

We have a process for handling complaints – please click HERE for a leaflet about this. Whilst we hope this won’t be necessary we will respond to complaints however made;

• Verbally, face to face or, on the telephone
• In writing – please address your complaint to the “Complaints Manager”, Joanne Clere, Practice Business Manager.
• Via email

If you have a disability or language difficulty, please let us know so we can help you – additional support is available as detailed on this leaflet

Our “Responsible Person” is  Dr Siobhan Brennan, Partner.

Unless we know about problems, we can’t put them right – so, please tell us!